Missed calls are unpaid jobs walking to your competitor.
LeadBack is the done-for-you missed-call text-back system that replies in seconds, books the conversation, and keeps your Charlotte trade company first in line — without adding another body to the phone.
The problem
Homeowners call 2–3 companies. The first clear reply usually wins the job.
What happens on a busy day
- Tech is on a roof. Office line rings. Voicemail.
- Homeowner hangs up and dials the next Google result.
- You call back in 20–40 minutes. Job is already booked.
- Ad spend and SEO keep paying for leads you never touch.
What LeadBack changes
- Missed call triggers an instant branded SMS.
- Caller can reply with address, issue, and timing.
- Your team gets a clean lead alert — not a cold voicemail.
- You stay in the conversation while still on the job.
How LeadBack works
A missed call shouldn’t mean a missed job. Here’s the flow — full video demo coming soon.
1. Call comes in
Homeowner dials your shop. You’re on a job, in the truck, or the line just rings out.
2. Instant text-back
LeadBack sends a branded SMS in seconds so they stay in your conversation instead of dialing the next Google result.
3. You win the reply
They text the issue and timing. Your team gets a clean lead alert and books the work — async, no sales Zoom.
Want the walkthrough video? Reply to our email or write hello@theleadback.com and we’ll send the Loom when it’s ready.
What’s included
Done-for-you build. You approve copy and go live. We don’t do Zoom closes — async only.
Missed-call SMS capture
Automated text-back on unanswered inbound calls with your company name and next-step questions.
Lead routing
Alerts to owner/CSR via SMS or inbox so someone can claim the lead fast.
Script + compliance pack
Approved reply templates, quiet hours, and TCPA-aware consent language. Client remains business of record.
Number setup
OpenPhone or GHL number forwarding / call-flow wired to your main line or tracking number.
Go-live QA
Test call, SMS proof screenshots, and a one-page runbook for your team.
Monthly upkeep
Monitoring, copy tweaks, and keeping automations healthy after go-live.
How it works
Three steps. No Zoom with us required — async kickoff and delivery.
1. Kickoff details
Send business name, main phone, after-hours rules, and who should get lead alerts.
2. We build & test
We configure number flow, SMS templates, and routing. You get a test miss-call video/screenshots for approval.
3. Go live
Flip forwarding, send the runbook, and we keep the automations healthy month to month.
FAQ
Who is the business of record for SMS / TCPA?
You are. LeadBack configures tooling and templates for your company. Your business remains the sender / business of record for SMS and call handling. We include consent-friendly language and quiet-hour guidance; you approve final copy and stay responsible for how your team uses the system.
Do we need a Zoom call to buy?
No. Closing is async only. Watch the demo, reply for setup details, complete the kickoff form.
What trades / metro is this for?
Charlotte, NC — HVAC, Plumbing, and Electrical. Same offer structure can expand later.
What stack do you use?
Typically OpenPhone or GoHighLevel + Make/Zapier + SMS. Final stack depends on what you already have.
Can we cancel the monthly?
Month-to-month after go-live. Cancel anytime; you’ll keep your number if it’s in your account.
How fast is setup?
Most builds go live within a few business days after kickoff details + number access.
Ready to stop losing missed-call jobs?
Watch the demo, then reply and we’ll send setup details and next steps — async, no sales Zoom.
Or reply to the email we sent you. Pricing is shared privately after you’ve seen how it works.
Product: LeadBack · Charlotte trades launch · theleadback.com