Missed calls are unpaid jobs walking to your competitor.
LeadBack texts the lead back in under 60 seconds when you miss a call, asks the right trade questions, and gets the job on your calendar — we install it, tune the scripts, and keep it working. Quo is the phone rail under the hood. You pay for jobs recovered, not another app login.
The problem
Homeowners call 2–3 companies. The first clear reply usually wins the job.
What happens on a busy day
- Tech is on a roof. Office line rings. Voicemail.
- Homeowner hangs up and dials the next Google result.
- You call back in 20–40 minutes. Job is already booked.
- Ad spend and SEO keep paying for leads you never touch.
What LeadBack changes
- Missed call triggers an instant branded SMS.
- Caller can reply with address, issue, and timing.
- Your team gets a clean lead alert — not a cold voicemail.
- You stay in the conversation while still on the job.
How LeadBack works
A missed call shouldn’t mean a missed job. Here’s the flow — full video demo coming soon.
1. Call comes in
Homeowner dials your shop. You’re on a job, in the truck, or the line just rings out.
2. Instant text-back
LeadBack sends a branded SMS in seconds so they stay in your conversation instead of dialing the next Google result.
3. You win the reply
They text the issue and timing. Your team gets a clean lead alert and books the work — async, no sales Zoom.
Want the walkthrough video? Reply to our email or write hello@theleadback.com and we’ll send the Loom when it’s ready.
What’s included
You get a working missed-call recovery: fast text-back, trade scripts, lead alerts, and ongoing tuning. Async close only — no Zoom.
Missed-call SMS capture
Automated text-back on unanswered inbound calls with your company name and next-step questions.
Lead routing
Alerts to owner/CSR via SMS or inbox so someone can claim the lead fast.
Script + compliance pack
Approved reply templates, quiet hours, and TCPA-aware consent language. Client remains business of record.
Number & call-flow
Live missed-call → SMS flow on a pro phone rail (Quo), wired to your main or tracking line, tested before go-live.
Go-live QA
Test call, SMS proof screenshots, and a one-page runbook for your team.
Monthly upkeep
Ongoing script iteration and response tuning for your trade, plus health checks so recovery stays sharp month to month.
How it works
Three steps. No Zoom with us required — async kickoff and delivery.
1. Kickoff details
Send business name, main phone, after-hours rules, and who should get lead alerts.
2. We build & test
We configure number flow, SMS templates, and routing. You get a test miss-call video/screenshots for approval.
3. Go live
Flip forwarding, send the runbook, and we keep the automations healthy month to month.
FAQ
Who is the business of record for SMS / TCPA?
You are. LeadBack configures tooling and templates for your company. Your business remains the sender / business of record for SMS and call handling. We include consent-friendly language and quiet-hour guidance; you approve final copy and stay responsible for how your team uses the system.
Do we need a Zoom call to buy?
No. Closing is async only. Watch the demo, reply for setup details, complete the kickoff form.
What trades / metro is this for?
Charlotte, NC — HVAC, Plumbing, and Electrical. Same offer structure can expand later.
Is this just Quo / OpenPhone?
Quo is the phone/SMS rail we run on — we’re upfront about that. LeadBack is the recovery system on top: under-60-second text-back, HVAC/plumbing/electrical scripts, lead routing to your team, and month-to-month tuning so more missed calls become booked jobs. You pay for that outcome, not a DIY Quo login.
Why not set up Quo myself (or hire another text-back service)?
You can buy Quo for ~$20/mo and wire it yourself — some owners will. Most trade owners won’t keep scripts sharp, tune replies by job type, or babysit the flow when it’s busy. Other DFY shops sell a similar promise; what you get with LeadBack is Charlotte trade-specific copy, async setup (no sales Zoom), and ongoing script/response iteration after go-live — not a one-time install that goes stale.
What if a month is slow?
Month-to-month after go-live — cancel anytime. We don’t “guarantee X jobs,” because call volume is yours. What we do own: the system stays live, scripts get iterated from real replies, and you keep the number in your account if you leave. Slow months are when tuning matters most — we’ll review miss → text → book rates with you async.
Can we cancel the monthly?
Month-to-month after go-live. Cancel anytime; you’ll keep your number if it’s in your account.
How fast is setup?
Most builds go live within a few business days after kickoff details + number access.
Ready to stop losing missed-call jobs?
Watch the demo, then reply and we’ll send setup details and next steps — async, no sales Zoom.
Or reply to the email we sent you. Pricing is shared privately after you’ve seen how it works.
Product: LeadBack · Charlotte trades launch · theleadback.com